HOW AMAVII IS TAKING CARE
With the current state of COVID-19, we want to reassure our customers that we are taking all necessary steps to ensure the safety of our customers and employees, including following public health authority recommended guidelines.
OUR WAREHOUSE TEAM
Our warehouse team is taking numerous preventative steps to avoid the spread of the virus, including conducting high frequency deep cleaning and sanitization processes, working in staggered shifts and taking breaks in separate break areas and observing increased social distancing practices. The company has also made disinfectant wipes, hand sanitizer, masks and gloves available and required organization-wide for increased personal protection.
OUR OFFICE EMPLOYEES
Nearly all office employees are working from home, and will continue to do so for the extended future. For the small number of office employees continuing to come into the office, we are performing frequent deep cleaning / sanitation of all office spaces, distributing disinfectant wipes, hand sanitizer, masks and gloves and requiring that all office employees observe increased social distancing practices.
YOUR PACKAGES
In addition to the safety and sanitization procedures listed above, we are also requiring employees to wear gloves when they come into contact with any products or internal packaging materials that will be received by customers.
We use the below premium carrier to deliver orders within 1-3 working days worldwide. Please see the below link for the most up to date information with regard to their handling of packages, signature procedures and other information in connection with COVID-19:
DHL - https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html
https://www.simplydhl.com/covid-19updates
SpeedPost - https://speedpost.hongkongpost.hk/speedpost/sections/mailTracking/mailTrackingResult.jsf
YOUR ORDERS
At this time, we are continuing to process all orders as usual. For details, you can check out our shipping & delivery guidelines on our website.
CUSTOMER SERVICE
We’re continuing to offer customer service during our normal service hours. Our team can be reached by email or live chat to assist our valued customers. Please check out our customer service page for more information.
The AMAVII team is actively and closely monitoring all relevant public health authority communications and will reflect changes as necessary to ensure we’re operating with the utmost care.
Please check back here as situations and policies may shift.
As always, please reach out to info@amavii.com if you have any questions or concerns.
We hope that you and your loved ones are staying healthy and safe.
Warmest regards,
AMAVII Team